Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with a casino site? We'd like to hear from it. This page covers how to reach Best Online Casinos, what we can (and can't) help with, and where to go if your query is really about the casinos themselves rather than our coverage of them.
How to reach the Best Online Casinos team
The quickest way to contact us is by email at [email protected]. We read every message personally and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, the page you're referring to, or a screenshot if relevant — so we can look into it properly.
What we can help with
- Corrections or updates to information on our site, such as changes to a bonus offer or licensing detail
- Feedback on a casino you've used that we've reviewed, whether positive or negative
- General questions about how our rankings and reviews are put together
- Suggestions for casinos or topics you'd like us to cover
- Reports of broken links, outdated content, or technical issues on the site
What we can't help with
Best Online Casinos is an independent comparison and review site — we're not a casino operator, payment processor or regulator. That means we're not able to access your casino account, process a deposit or withdrawal, resolve a dispute over a bonus, or verify your identity on a gambling site. Those requests need to go directly to the customer support team of the casino in question, since only they have access to your account details and transaction history.
Similarly, if you're dealing with a problem gambling issue or want to set up self-exclusion, the fastest route is directly through the casino's account settings or a national support service, rather than through us. See our Responsible Gambling page for guidance on limits, self-exclusion tools and where to find support in the US.
Before you get in touch: a few quick answers
A lot of the questions we receive are already answered elsewhere on the site, so it's worth checking these first:
- Curious how we score and rank casinos? Our review process weighs licensing, game selection, banking options, bonus terms and customer support — commission never buys a higher placement.
- Wondering who's behind the site? You can read more about our editorial approach on the About Us page.
- Want to know what happens to your personal data or how our reviews are structured legally? That's covered in our Terms and Conditions.
- Looking for options outside the mainstream US market, such as non-GamStop casinos? That's a separate guide aimed at UK-based readers.
A note on commercial relationships
Some of the casino sites we feature, including names like Raging Bull, Uptown Aces and Ignition, may pay us a commission if a reader signs up through a link on our site. This doesn't affect where a casino sits in our rankings — our ratings are based on the same research and criteria for every operator we cover. If you have questions about how a specific offer works, we always recommend checking the casino's own terms and conditions before you claim anything, since bonus details can change.
Responsible gambling and eligibility reminders
If your message relates to a gambling concern, please know that help is available. Setting deposit limits, time limits or self-excluding are options offered by most licensed US casinos directly through account settings, and national support organizations exist for anyone who feels their gambling is becoming a problem. Our Responsible Gambling page has more detail on these tools and where to find further support.
As a general reminder, online gambling in the US is regulated at the state level, and players must meet the applicable minimum age and be physically located within a state where online casino play is legal to participate. If you're unsure whether a casino is licensed to operate where you live, that's exactly the kind of question our team is happy to help point you toward the right information for — even if we can't give individual legal advice.
Response times and what happens next
Once you've sent us a message, here's roughly what to expect:
- You'll typically get an acknowledgement or full reply within a couple of business days
- If your query involves a factual correction, we'll review it against our sources and update the relevant page if needed
- If your question is really a matter for a casino operator or a regulator, we'll let you know and point you in the right direction where we can
- For anything related to responsible gambling support, we'll direct you to the appropriate resources rather than attempting to advise directly
We appreciate every reader who takes the time to write in — it's part of how we keep our reviews accurate and useful for people comparing online casinos across the US. Whether it's a small correction or a bigger question about how a site operates, feel free to drop us a line at [email protected].